One mailbox reaches us for everything — support, privacy, data rights, grievances, billing, and security. Use the subject lines below so your message is routed quickly.
Email: privacy@rxfolio.org
Operator: RRCH Labs
Country: India
Website: https://rxfolio.org
Do not use this mailbox for medical emergencies or clinical questions. We cannot give medical advice. In an emergency, contact your local emergency medical service.
Pick a subject line
RxFolioSupportTell us the platform (Android, iOS, or web), the app version, what you expected, and what happened. Please do not paste medical records into a support email — describe the problem and we will ask only for what we need.
Privacy requestAccess, correction, completion, erasure, export, withdrawal of consent, or nomination. The Privacy Request page explains what each covers and can pre-fill the email.
To delete your account immediately without waiting for us, use the in-app option or this website.
GrievanceIf you are dissatisfied with how we handled your personal data or a request, escalate it to our designated contact — details below.
SecurityInclude reproduction steps and the affected component. Please follow the disclosure guidance on the Security page: test accounts with synthetic data, and a chance to fix before publishing.
BillingPurchases are processed by Google Play or Apple, not by us directly, so cancellations and refunds are handled in that store. If the problem is entitlement state inside RxFolio — you paid but the plan did not activate — email us with the store order identifier.
Escalation
Data Protection / Grievance Officer
Name: [NAME — to be completed]
Designation: [DESIGNATION — to be completed]
Email: privacy@rxfolio.org
Country: India
We acknowledge grievances promptly and resolve them within the period required by the law applicable to your request. If you remain dissatisfied you may approach the competent data-protection authority or another forum available to you under applicable law.
What to expect
| Request type | Our internal target | Outer limit |
|---|---|---|
| Support | A few business days | — |
| Privacy and data-rights requests | Acknowledge in 3 business days, resolve in 30 days | The period required by the law applicable to your request |
| Grievances | Acknowledge in 3 business days, resolve in 30 days | The period required by the law applicable to your request |
| Security reports | Acknowledged promptly | — |
We may need to verify your identity before acting on a request about personal data, so that we do not disclose or delete someone else’s health information on an unverified request.