Contact & Support

One mailbox reaches us for everything — support, privacy, data rights, grievances, billing, and security. Use the subject lines below so your message is routed quickly.

Email: privacy@rxfolio.org
Operator: RRCH Labs
Country: India
Website: https://rxfolio.org

Do not use this mailbox for medical emergencies or clinical questions. We cannot give medical advice. In an emergency, contact your local emergency medical service.

Pick a subject line

What are you writing about?

Product support — Support

Tell us the platform (Android, iOS, or web), the app version, what you expected, and what happened. Please do not paste medical records into a support email — describe the problem and we will ask only for what we need.

Email support

Privacy and data rights — Privacy request

Access, correction, completion, erasure, export, withdrawal of consent, or nomination. The Privacy Request page explains what each covers and can pre-fill the email.

To delete your account immediately without waiting for us, use the in-app option or this website.

Grievance — Grievance

If you are dissatisfied with how we handled your personal data or a request, escalate it to our designated contact — details below.

Security reports — Security

Include reproduction steps and the affected component. Please follow the disclosure guidance on the Security page: test accounts with synthetic data, and a chance to fix before publishing.

Billing — Billing

Purchases are processed by Google Play or Apple, not by us directly, so cancellations and refunds are handled in that store. If the problem is entitlement state inside RxFolio — you paid but the plan did not activate — email us with the store order identifier.

Escalation

Grievance redressal

Data Protection / Grievance Officer
Name: [NAME — to be completed]
Designation: [DESIGNATION — to be completed]
Email: privacy@rxfolio.org
Country: India

We acknowledge grievances promptly and resolve them within the period required by the law applicable to your request. If you remain dissatisfied you may approach the competent data-protection authority or another forum available to you under applicable law.

What to expect

Response times

Request type Our internal target Outer limit
SupportA few business days—
Privacy and data-rights requests Acknowledge in 3 business days, resolve in 30 days The period required by the law applicable to your request
Grievances Acknowledge in 3 business days, resolve in 30 days The period required by the law applicable to your request
Security reportsAcknowledged promptly—

We may need to verify your identity before acting on a request about personal data, so that we do not disclose or delete someone else’s health information on an unverified request.